Frequently Asked Questions
What are your operating hours?
Our operating hours are 8:00am - 6:30pm. We are open Monday to Saturday for your convenience.
Where are your branches located?
We have branches located in Kampala and Kabale. You can find detailed addresses and contact information on our website.
What currencies do you exchange?
We exchange a wide range of currencies, including but not limited to US Dollar (USD), Euro (EUR), British Pound (GBP), Ugandan Shilling (UGX), and more. For specific currency inquiries, please contact our branches directly.
Do you offer competitive exchange rates?
Yes, we strive to offer competitive exchange rates to ensure maximum value for our customers' currency exchange transactions.
What mobile money services do you offer?
We provide a range of mobile money services, including money transfers, bill payments, airtime purchases, and more. Our mobile money services are fast, secure, and convenient.
Are your transactions secure?
Yes, we prioritize the security of our customers' transactions and personal information. We employ robust security measures to safeguard all transactions conducted through our platforms.
Do you charge any fees for currency exchange or other services?
Our fees and charges vary depending on the type of transaction and service availed. Please refer to our fee schedule or contact our branches for more information on applicable fees.
How can I contact customer support for assistance?
For assistance or inquiries, you can contact our customer support team via phone, email, or visit one of our branches during operating hours. Our dedicated team is here to assist you with any questions or concerns you may have.
have a question?
At Habari Forex Bureau Ltd, our currency exchange services are designed to offer maximum convenience, reliability, and efficiency to our valued customers.